Refund Policy

Definition:

An online retail contract is concluded between Elio Electro Tech and a private buyer (consumer). As a consequence, the consumer reserves the right to withdraw from the contract on the purchase of goods without giving reasons within twenty four hours starting from the day the consumer or a third party appointed by him (not the forwarding company) receives the purchased goods or, if multiple goods are purchased and shipped separately, receives the last good or, if one good is purchased and split into different elements for shipping, receives the last element of the purchase or, if the regular delivery of goods over a certain period of time is purchased, receives the first of such regularly delivered goods. The buyer suffers no harm in the event of a withdrawal, which cannot be sanctioned with a penalty.

The private buyer (consumer) reserves the right to withdraw from a contract on the delivery of services without giving reasons within twenty four hours starting from the date of contract conclusion. The buyer suffers no harm in the event of a withdrawal, which cannot be sanctioned with a penalty.

If product has been delivered, the return transport costs are the responsibility of the Customer to the warehouse of Elio Electro Tech. The Customer is responsible for conditioning, packaging, transport insurance. In the event that Elio Electro Tech contests a damage during return transport, it will be noted on the transport delivery slip. Elio Electro Tech will not be able to reimburse the product at any point. The Customer will be responsible for claiming reimbursement for breakage caused during return transport. Elio Electro Tech is in no way responsible.

The refund of the item will be made by Elio Electro Tech 14 Calendar Days. The transport costs of initial delivery can’t be refunded.

Conditions:

  1. Any requirement for Returns must be communicated to Elio Electro Tech prior to the execution of the return.
  2. If there are any discrepancies with Product delivered (Quantities & Product ID’s) and any damages on our delivery, our Customers have 24 Hours to raise a complaint with Elio Electro Tech using the website https://online.elio.co.za/contact.
  3. Sometimes Elio Electro Tech will require to Inspect the Goods prior to approval for a return – this will be arranged with our dedicated Sales Responsible.
  4. Elio Electro Tech will provide a Return Material Authorisation (RMA) document a copy of which must be sent back with the physical return of Products. Without the RMA document the goods will not be accepted by the Elio Electro Tech stores.
  5. Products to be returned must still be unused and in original packaging without which the return will be rejected by Elio Electro Tech Stores.
  6. A copy of the invoice/delivery note ( against which the delivery had taken place) and a GRN (Goods Return Note) from your company ( if your company is using one ) must accompany the above RMA document.
  7. Our Customers are allowed 14 Calendar days from the RMA document date to return Products to Elio Electro Tech – after which the RMA becomes null & void & the products will not be considered for return.
  8. Elio Electro Tech reserves the right to apply a Handling Fee of 25% unless a different handling fee have been agreed on for Goods returned and the fee (if applicable) will be communicated to you via our Sales Team.
  9. Products will only be eligible for return on or before 30 days from the date of delivery.
  10. The product code that needs to be returned should be clear on the snap
  11. The pack condition also should be seen on the snap
  12. As usual the product has to be in its original packaging.